Privacy Policy
Introduction
Waratah Assessing Claims Management Services (referred to as "we," "us," or "our") is committed to protecting the privacy of our clients and ensuring the security of personal information in compliance with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in the course of our insurance claims assessing services.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services. This may include:
2. Use of Personal Information
We use personal information for the following purposes:
To assess and process insurance claims
To communicate with clients regarding their claims
To comply with legal and regulatory requirements
To improve our services and customer experience
3. Disclosure of Personal Information
We may disclose personal information to:
Insurance companies
Brokers and agents
Legal representatives
Repairers and service providers
Regulatory bodies and law enforcement agencies (as required by law)
Any other third parties with whom you have given us consent to share your information
4. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
Secure physical and electronic storage systems
Access controls and encryption
Regular security audits and updates
Employee training on data protection
5. Access and Correction of Personal Information
Clients have the right to access the personal information we hold about them and request corrections if necessary. To request access or correction, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
6. Anonymity and Pseudonymity
Where practicable, we will allow clients to remain anonymous or use a pseudonym when interacting with us. However, due to the nature of our services, it may not always be possible to provide certain services without the necessary personal information.
7. Overseas Disclosure
In some cases, we may need to disclose personal information to service providers located overseas. We will take reasonable steps to ensure that the overseas recipients do not breach the Privacy Act 1988 (Cth) and this Privacy Policy.
8. Complaints and Enquiries
If you have any concerns or complaints about the way we handle your personal information, please contact us using the details below. We take all complaints seriously and will respond to you within a reasonable timeframe.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
LAST UPDATED 1/4/24
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